Refund Policy

Returns Made Simple

We want you to love your purchase! If you’re not completely satisfied, our straightforward returns process ensures a hassle-free experience for returns or exchanges.

Return Eligibility

To qualify for a return, please make sure:

• The product is unused and remains in its original, unopened packaging.
• The return request is initiated within 30 days of the purchase date.

How to Start a Return

1. Contact Customer Service
   To start a return, email contact@redefined.au within the 30-day return period.

2. Provide your order number, the items you want to return, and the reason for the return.

3. Send the Product Back
   Follow the instructions to securely package and ship the product to us to avoid any damage during transit.

Refunds and Exchanges

• Refunds: Once we receive and inspect the returned items, we'll issue a refund to your original payment method within 5-10 business days. (Your bank might take a bit longer to process it on their end).

• Exchanges: If you prefer an exchange, we’ll dispatch the replacement product as soon as we receive the returned item.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, contact us right away. We’ll arrange a replacement or refund and cover any return shipping costs.

Your satisfaction is our top priority!